Customer Success Account Manager

Role Description

This is a full-time, fully remote role for a Customer Success Account Manager. In this position, you will manage customer relationships, ensure high satisfaction, and provide ongoing support aligned with each customer’s business goals.

Key responsibilities include onboarding new clients, conducting regular check-ins, resolving issues, and identifying opportunities to add value through upselling or expanded services. This role requires proactive communication, long-term relationship management, and close collaboration across internal teams to ensure consistent customer success.

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Qualifications

• Proven experience in customer relationship management, client onboarding, and ongoing customer support
• Strong communication skills with the ability to conduct check-ins, resolve concerns, and manage expectations effectively
• Demonstrated problem-solving ability and skill in identifying both customer challenges and growth opportunities
• Strong collaboration skills to work cross-functionally with sales, product, and technical support teams
• Familiarity with automation, retail technology, or related industries is a plus
• Comfortable working in a fast-paced, remote environment with strong organizational and time-management skills
• Bachelor’s degree in Business, Communications, or a related field preferred

Why Choose Sweet Robo?

• Fast-Paced Growth: As a young, rapidly expanding company, we offer accelerated career paths and real opportunities for advancement
• Highly Rewarding: Enjoy substantial performance-based bonuses and highly competitive compensation
• Global Culture: Experience a positive, collaborative environment with regular international team-building events
• Flexible Benefits: We provide flexible and comprehensive leave, holiday, and sick day policies, adapted to each country we operate in
• Meaningful Work: Be part of a company that is changing industries and bringing real joy and smiles to millions worldwide